{"id":5126,"date":"2020-09-28T12:21:10","date_gmt":"2020-09-28T11:21:10","guid":{"rendered":"https:\/\/www.theoaklandgroup.co.uk\/?p=5126"},"modified":"2020-09-28T12:21:10","modified_gmt":"2020-09-28T11:21:10","slug":"big-data-and-30-years-of-total-quality-management","status":"publish","type":"post","link":"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/","title":{"rendered":"Big Data and 30 Years of Total Quality Management"},"content":{"rendered":"<p>The notion of &#8216;Quality&#8217; in business performance has exploded since I wrote the first edition of \u2018Total Quality Management\u2019 in 1989. That book was the first in the world carrying that title and it presented one of the early \u2018models\u2019 of TQM. This was a simple triangle of \u2018systems,\u2019 \u2018tools\u2019 and \u2018teams,\u2019 surrounding a core of customer- supplier chains, both external and internal. It was created predominantly from my research on quality and competiveness of industries in the \u2018West,\u2019 following the huge impact of generally higher quality goods from Japan being imported to America and Europe. Whole industries in the UK and USA were being devastated at that time.<\/p>\n<p>In spite of the jacket looking more like a Dickens\u2019 novel than a business book, a review of several books on similar topics at the time carried the heading: \u201cAnd the winner is? \u2013 John Oakland\u2019s new book on TQM!\u201d<\/p>\n<h2><strong>The Explosion of Big Data<\/strong><\/h2>\n<p>I\u2019m often asked, \u201cWhat changes have you seen since that first publication?\u201d Given that over 30 years have passed, it\u2019s not surprising that nearly everything has changed \u2013 business and the world today is almost unrecognisable from that time. The main driver, of course, has been the huge technology and software development that has led to the \u2018big data\u2019 world that we live in today. The process of evolution speeded up exponentially to drive changes we couldn\u2019t have even thought of seeing. Smartphones and \u2018tablets\u2019 didn\u2019t even exist in 1989, now they\u2019ve completely taken over our lives!<\/p>\n<p>Just take data in a manufacturing environment \u2013 in the past we often had the problem of not being able to see the wood because we didn&#8217;t have enough trees to look at, now it is more likely that we will not be able to see the wood for the trees \u2013 we\u2019re generating terabytes of stuff \u2013 it is now possible to obtain product or process measurements every few seconds, but it\u2019s not always a positive picture. So, in the 2020s we face questions around how to effectively manage real-time applications to collect, clean and provide useable quality data, and then analyse it correctly to make better decisions and to improve product performance.<\/p>\n<p>Not surprisingly then, over the 30 years since publication of the first edition, interest in TQM and business performance improvement has exploded to keep pace with the technology. So much has been learned during those years of implementation that it has been necessary to rewrite the book and revise it again and again. The content of this latest edition needed updating to reflect further developments, current understanding, and experience gained in the era of \u2018big data\u2019 and the application of powerful tools, collectively known as data analytics. In our own business, for example, we have seen how our development of new approaches to managing the operation and quality of outcome of large infrastructure programmes was needed to handle the huge quantities of available data and make better decisions to reduce overruns on both time and budget. Importantly given post pandemic plans to launch many large infrastructure projects, our \u2018Intelligent Forecasting\u2019 model is achieving great results in this sphere <a href=\"https:\/\/vimeo.com\/455730290\"><span>https:\/\/vimeo.com\/455730290<\/span><\/a><\/p>\n<p>Neglect of product and service quality can have disastrous consequences, as we have seen repeatedly in recent years around the globe. Consequential reputational damage is deeper and quicker now than ever before because information, opinion, and ultimately consumer choice, is affected at scale due to the nature of modern communication technologies. Maintaining or increasing the satisfaction of customers and other stakeholders through effective goal deployment, cost reduction, process &amp; project improvement, people involvement, and supply chain development has proved essential for organisations to stay in existence in the 21st century. Alongside technology developments and the massive changes they have brought to our lives, we cannot avoid seeing how quality \u2013 meeting, indeed anticipating our requirements \u2013 has remained the most important competitive weapon, and many organisations have realised that total quality and its \u2018add-ons\u2019 are the way of managing for the future.<\/p>\n<p>The 5th edition of our book is structured in the main around four parts of what has become known as the \u2018Oakland model for TQM &amp; OpEx\u2019 \u2013 improving Performance through better Planning and management of People and Processes in which they work. The core of the model will always be performance in the eyes of the customer, but this must be extended to include performance measures for all stakeholders. This core still needs to be surrounded by Commitment to quality and meeting customer requirements, Communication of the quality message, and recognition of the need in many cases to change the Culture of most organisations to create total quality. These three Cs are the \u2018soft foundations\u2019 which must encase the \u2018hard management necessities\u2019 of the four Ps, and they are STILL of paramount importance, even in the highly technology and data driven world of today. Hopefully, the ten case studies in the book will help to show how this can be done in practice.<\/p>\n<p><a href=\"https:\/\/www.routledge.com\/Total-Quality-Management-and-Operational-Excellence-Text-with-Cases\/Oakland-Oakland-Turner\/p\/book\/9781138673410\"><span>https:\/\/www.routledge.com\/Total-Quality-Management-and-Operational-Excellence-Text-with-Cases\/Oakland-Oakland-Turner\/p\/book\/9781138673410<\/span><\/a><\/p>\n<p>Author: John Oakland, Chairman of the Oakland Group<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The notion of &#8216;Quality&#8217; in business performance has exploded since I wrote the first edition of \u2018Total Quality Management\u2019 in 1989. That book was the first in the world carrying that title and it presented one of the early \u2018models\u2019 of TQM. This was a simple triangle of \u2018systems,\u2019 \u2018tools\u2019 and \u2018teams,\u2019 surrounding a core&#8230;<\/p>\n","protected":false},"author":3,"featured_media":4886,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[9],"tags":[235,5,6,8,236,32,83,27,237,112,238],"class_list":["post-5126","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insights","tag-agile","tag-big-data","tag-data-analytics","tag-data-science","tag-lean-6-sigma-lean","tag-machine-learning","tag-management-consultancy","tag-operational-excellence","tag-spc","tag-statistical-process-control","tag-tqm"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Big Data and 30 Years of Total Quality Management | Oakland<\/title>\n<meta name=\"description\" content=\"John Oakland of The Oakland Group is the guru on Total Quality Management and is an expert on Big Data Analytics\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Big Data and 30 Years of Total Quality Management\" \/>\n<meta property=\"og:description\" content=\"John Oakland of The Oakland Group is the guru on Total Quality Management and is an expert on Big Data Analytics\" \/>\n<meta property=\"og:url\" content=\"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Oakland\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-28T11:21:10+00:00\" \/>\n<meta name=\"author\" content=\"NicolaThomsonOKG\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@dataispeople\" \/>\n<meta name=\"twitter:site\" content=\"@dataispeople\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"NicolaThomsonOKG\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/\"},\"author\":{\"name\":\"NicolaThomsonOKG\",\"@id\":\"https:\/\/weareoakland.com\/#\/schema\/person\/2c1329190831e35a1d7a01b1bfacd90a\"},\"headline\":\"Big Data and 30 Years of Total Quality Management\",\"datePublished\":\"2020-09-28T11:21:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/\"},\"wordCount\":853,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/weareoakland.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/#primaryimage\"},\"thumbnailUrl\":\"\",\"keywords\":[\"agile\",\"big data\",\"data analytics\",\"data science\",\"lean 6 sigma lean\",\"machine learning\",\"management consultancy\",\"operational excellence\",\"SPC\",\"Statistical process control\",\"TQM\"],\"articleSection\":[\"Insights\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/\",\"url\":\"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/\",\"name\":\"Big Data and 30 Years of Total Quality Management | Oakland\",\"isPartOf\":{\"@id\":\"https:\/\/weareoakland.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/#primaryimage\"},\"thumbnailUrl\":\"\",\"datePublished\":\"2020-09-28T11:21:10+00:00\",\"description\":\"John Oakland of The Oakland Group is the guru on Total Quality Management and is an expert on Big Data Analytics\",\"breadcrumb\":{\"@id\":\"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/#primaryimage\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/weareoakland.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Big Data and 30 Years of Total Quality Management\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/weareoakland.com\/#website\",\"url\":\"https:\/\/weareoakland.com\/\",\"name\":\"Oakland\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/weareoakland.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/weareoakland.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/weareoakland.com\/#organization\",\"name\":\"Oakland\",\"url\":\"https:\/\/weareoakland.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/weareoakland.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/weareoakland.com\/wp-content\/uploads\/2024\/02\/Oakland-White-logo.png\",\"contentUrl\":\"https:\/\/weareoakland.com\/wp-content\/uploads\/2024\/02\/Oakland-White-logo.png\",\"width\":3372,\"height\":648,\"caption\":\"Oakland\"},\"image\":{\"@id\":\"https:\/\/weareoakland.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/x.com\/dataispeople\",\"https:\/\/www.linkedin.com\/company\/oakland-group\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/weareoakland.com\/#\/schema\/person\/2c1329190831e35a1d7a01b1bfacd90a\",\"name\":\"NicolaThomsonOKG\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g\",\"caption\":\"NicolaThomsonOKG\"},\"url\":\"https:\/\/weareoakland.com\/blog\/author\/nicolathomsonokg\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Big Data and 30 Years of Total Quality Management | Oakland","description":"John Oakland of The Oakland Group is the guru on Total Quality Management and is an expert on Big Data Analytics","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/","og_locale":"en_GB","og_type":"article","og_title":"Big Data and 30 Years of Total Quality Management","og_description":"John Oakland of The Oakland Group is the guru on Total Quality Management and is an expert on Big Data Analytics","og_url":"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/","og_site_name":"Oakland","article_published_time":"2020-09-28T11:21:10+00:00","author":"NicolaThomsonOKG","twitter_card":"summary_large_image","twitter_creator":"@dataispeople","twitter_site":"@dataispeople","twitter_misc":{"Written by":"NicolaThomsonOKG","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/#article","isPartOf":{"@id":"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/"},"author":{"name":"NicolaThomsonOKG","@id":"https:\/\/weareoakland.com\/#\/schema\/person\/2c1329190831e35a1d7a01b1bfacd90a"},"headline":"Big Data and 30 Years of Total Quality Management","datePublished":"2020-09-28T11:21:10+00:00","mainEntityOfPage":{"@id":"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/"},"wordCount":853,"commentCount":0,"publisher":{"@id":"https:\/\/weareoakland.com\/#organization"},"image":{"@id":"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/#primaryimage"},"thumbnailUrl":"","keywords":["agile","big data","data analytics","data science","lean 6 sigma lean","machine learning","management consultancy","operational excellence","SPC","Statistical process control","TQM"],"articleSection":["Insights"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/","url":"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/","name":"Big Data and 30 Years of Total Quality Management | Oakland","isPartOf":{"@id":"https:\/\/weareoakland.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/#primaryimage"},"image":{"@id":"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/#primaryimage"},"thumbnailUrl":"","datePublished":"2020-09-28T11:21:10+00:00","description":"John Oakland of The Oakland Group is the guru on Total Quality Management and is an expert on Big Data Analytics","breadcrumb":{"@id":"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/#primaryimage","url":"","contentUrl":""},{"@type":"BreadcrumbList","@id":"https:\/\/weareoakland.com\/blog\/big-data-and-30-years-of-total-quality-management\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/weareoakland.com\/"},{"@type":"ListItem","position":2,"name":"Big Data and 30 Years of Total Quality Management"}]},{"@type":"WebSite","@id":"https:\/\/weareoakland.com\/#website","url":"https:\/\/weareoakland.com\/","name":"Oakland","description":"","publisher":{"@id":"https:\/\/weareoakland.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/weareoakland.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/weareoakland.com\/#organization","name":"Oakland","url":"https:\/\/weareoakland.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/weareoakland.com\/#\/schema\/logo\/image\/","url":"https:\/\/weareoakland.com\/wp-content\/uploads\/2024\/02\/Oakland-White-logo.png","contentUrl":"https:\/\/weareoakland.com\/wp-content\/uploads\/2024\/02\/Oakland-White-logo.png","width":3372,"height":648,"caption":"Oakland"},"image":{"@id":"https:\/\/weareoakland.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/dataispeople","https:\/\/www.linkedin.com\/company\/oakland-group"]},{"@type":"Person","@id":"https:\/\/weareoakland.com\/#\/schema\/person\/2c1329190831e35a1d7a01b1bfacd90a","name":"NicolaThomsonOKG","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","caption":"NicolaThomsonOKG"},"url":"https:\/\/weareoakland.com\/blog\/author\/nicolathomsonokg\/"}]}},"_links":{"self":[{"href":"https:\/\/weareoakland.com\/wp-json\/wp\/v2\/posts\/5126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/weareoakland.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/weareoakland.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/weareoakland.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/weareoakland.com\/wp-json\/wp\/v2\/comments?post=5126"}],"version-history":[{"count":0,"href":"https:\/\/weareoakland.com\/wp-json\/wp\/v2\/posts\/5126\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/weareoakland.com\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/weareoakland.com\/wp-json\/wp\/v2\/media?parent=5126"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/weareoakland.com\/wp-json\/wp\/v2\/categories?post=5126"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/weareoakland.com\/wp-json\/wp\/v2\/tags?post=5126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}